Imagine.
Pain points and expected outcomes — the friction you can name and the result you're aiming for. The twin uses both to focus its questions.
Pain points
- 1 Front-desk staff resist new tools without dedicated training.
- 2 CAC pressure: per-seat pricing has to clear ~$180/mo to be sustainable.
- 3 Patients abandon onboarding when forms exceed five steps.
Expected outcomes
- 1 Sub-15-minute patient onboarding for 80% of new visits.
- 2 Front-desk staff using the tool without training within the first week.